1. Who I am

Simon Gluck Property Photography is a sole-trader business based in Shrewsbury, Shropshire.

I am responsible for handling the personal information I collect for my business.

Email: info@sigluckphotography.co.uk

Address: 86 Meole Crescent, Shrewsbury, Shropshire, SY3 9ER

I take your privacy seriously and aim to handle your personal information carefully and securely.

2. What information I collect

Depending on how you contact or use my services, I may collect:

Your name, email address, telephone number and business details.

Property addresses, access instructions and booking details.

Information about the services you request, quotes, invoices and payments.

Messages and other information you send me.

Photos and videos of properties, which may sometimes contain identifiable people or personal information.

Basic website usage information, where my website or its tools collect it.

Please do not send me personal or sensitive information unless it is necessary for the service.

3. How I use your information

I use personal information to:

Reply to enquiries and provide quotes.

Arrange bookings, access and appointments.

Take, edit and deliver photos and videos.

Send invoices, receive payments and keep business records.

Handle questions, complaints or disputes.

Meet legal and tax requirements.

Protect my business and prevent misuse of my services.

Improve my website and promote my work, where appropriate and lawful.

I only aim to collect and use information that is reasonably needed for these purposes.

4. Why I am allowed to use your information

Data protection law requires me to have a lawful reason for using personal information.

Depending on the circumstances, I may use your information because:

It is needed to provide a service you have requested or to take steps before entering into a contract.

I have a legal obligation, such as keeping certain financial records.

I have a legitimate business interest, provided that interest does not unfairly override your rights.

You have given your consent, where consent is required.

Where I rely on consent, you can withdraw it. This will not affect anything I lawfully did before you withdrew it.

5. Property photos, videos and my portfolio

My main purpose in taking property photos and videos is to provide the service you have booked.

I may also use selected images to show examples of my work on my website, social media or portfolio.

I will take reasonable care not to reveal private documents, personal information, security arrangements or other sensitive details.

If you or the property owner have a reasonable privacy or security concern about an image, please contact me. I will review the request and remove or replace the image from places I control where reasonably requested.

If an image includes identifiable people or other personal information, I will consider the privacy requirements that apply before using or sharing it.

6. Who I share information with

I do not sell your personal information.

Where necessary, I may share relevant information with service providers who help me run my business, such as:

Website hosting and email providers.

File storage, image delivery or transfer services.

Payment providers and accounting services.

Professional advisers, insurers or authorities where necessary or legally required.

I only aim to share information that is reasonably needed for the relevant purpose.

Some providers may process information outside the UK. Where this happens, I will take the steps required by data protection law to protect the information.

7. How long I keep information

I keep personal information only for as long as it is reasonably needed for the purpose it was collected for, including any legal, accounting or insurance requirements.

For example:

Enquiry and booking messages are kept for as long as needed to manage the enquiry or service and deal with any follow-up issues.

Invoices and financial records are kept for the period required by law.

Photos and videos are kept for as long as needed to deliver the service, meet any agreed storage arrangements and manage reasonable business or legal needs.

Portfolio images are reviewed when necessary and removed where a reasonable privacy or security concern justifies removal.

When information is no longer needed, I will delete it or securely dispose of it where reasonably possible.

8. How I protect your information

I take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

However, no method of storing or sending information online is completely secure, so I cannot guarantee absolute security.

Please contact me if you believe your information has been used or disclosed inappropriately.

9. Your data protection rights

Under data protection law, you may have the right to:

Ask for a copy of the personal information I hold about you.

Ask me to correct information that is wrong.

Ask me to delete information in certain circumstances.

Ask me to restrict or object to certain uses of your information.

Request certain information in a portable format where the law provides this right.

Withdraw consent where I rely on it.

These rights are subject to legal conditions and exceptions. For example, I may need to keep some records to meet legal obligations.

To make a request, email info@sigluckphotography.co.uk.

10. Cookies and website use

My website may use cookies or similar technologies to make it work, understand how visitors use it or support other website features.

Strictly necessary cookies may be needed for the website to function. Where consent is legally required for other cookies or tracking technologies, I will seek that consent before using them.

The cookies actually used will depend on the website platform and any tools or services connected to it. You can also manage cookies through your browser settings, although blocking some cookies may affect website features.

11. Links to other websites

My website may contain links to other websites or services. Those websites have their own privacy practices, which I do not control.

Please check their privacy policies before providing them with personal information.

12. Changes to this policy

I may update this Privacy Policy when my business, website or legal requirements change.

The latest version will be published on this website with its updated date.

13. Questions or complaints

If you have questions about how I handle your personal information, or you want to exercise your rights, please contact me.

Email: info@sigluckphotography.co.uk

Address: 86 Meole Crescent, Shrewsbury, Shropshire, SY3 9ER

You also have the right to complain to the UK's Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

You can find guidance and contact details at https://ico.org.uk/.